Shipping Policy

Shipping Policy – Isla & Vale London

At Isla & Vale London, we want your shopping experience to be as smooth and enjoyable as possible. Below you’ll find all the important details about processing, shipping, and delivery.

Estimated Delivery Time

Order Processing:

  • Orders are processed within 1–3 business days.
  • On weekdays, this usually takes one business day. Orders placed on Friday evening or during the weekend may take slightly longer.

Shipping Time After Processing:

  • Average delivery time: 8–12 business days within the United Kingdom.
  • A tracking link will be sent by email once your order has been dispatched.

Shipping Costs

We are pleased to offer Free Shipping on all orders, regardless of order size.

Placing an Order

Shopping with Isla & Vale London is simple and secure:

  1. Go to the product page and add your item(s) to the cart.
  2. Double-check the correct size, colour, or variant.
  3. Click “Checkout” and fill in your information.
  4. Review your address details on the shipping page.
  5. Select your preferred payment method and complete your order.

Accepted Payment Methods:
We accept major credit and debit cards (Visa, Mastercard, Maestro, AMEX) as well as secure alternative payment options.

Security:
All transactions are SSL encrypted, ensuring a safe and secure checkout environment.

Shipping Your Order

Have you found your new favourite piece? We work hard to process and ship every order quickly and carefully.

As part of our commitment to sustainability and fair pricing, we group orders in batches with our logistics partners to reduce unnecessary shipments and lower our carbon footprint.

Responsibility for Delivery & Uncollected Packages

Please ensure your delivery details are entered correctly at checkout. Once dispatched, orders are handled by our courier partners.

If a customer refuses delivery or fails to collect their package within the courier’s holding period (typically 5–7 business days), the order will be automatically returned to our supplier.

  • In these cases, no refund can be issued, as the costs of international return shipping and handling cannot be recovered.

To avoid inconvenience, please track your parcel using the tracking link provided, and contact us promptly if you anticipate any delivery issues.

Need Help?

Our customer care team is here to assist with any questions regarding your order or delivery. Simply reach out to us at [your email] and we’ll be happy to help.