Privacy Policy

Privacy Policy – Isla & Vale London

Last updated: October 1, 2025

This Privacy Policy describes how Isla & Vale London (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or use our website islavale-london.co.uk, purchase our products, or communicate with us regarding our services (collectively, the “Services”). “You” and “your” refer to you as a user of the Services, whether as a customer, visitor, or other individual whose information we collect.

Please read this Privacy Policy carefully.

1. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our practices, legal requirements, or other operational reasons.

  • Updated policies will be posted on the Site.
  • The “Last updated” date will indicate the most recent version.

2. How We Collect and Use Your Personal Information

We collect information to provide our Services, communicate with you, and improve your shopping experience. This includes:

2.1 Information Provided Directly by You

  • Contact details: name, email, phone number, billing and shipping addresses.
  • Account information: username, password, and security questions.
  • Order details: purchases, payment confirmations, returns, and exchanges.
  • Customer support communications: emails or messages sent through the Site.

2.2 Information About Your Usage

  • We may automatically collect information about how you interact with our Site, including:

    • Device and browser information

    • IP address

    • Pages visited, clicks, and navigation patterns

  • We use cookies, pixels, and similar technologies for this purpose.

2.3 Information from Third Parties

  • Payment processors, delivery services, and Shopify (if used) may provide us with relevant information to fulfil your orders.
  • Marketing and analytics partners may also share data consistent with your consent.

3. How We Use Your Information

We may use your personal information for:

  • Order Fulfilment: Process payments, ship orders, manage returns, and maintain your account.
  • Marketing: Send promotions, newsletters, and advertisements (you can opt out anytime).
  • Security & Fraud Prevention: Protect your account and prevent illegal or malicious activity.
  • Service Improvement & Communication: Respond to inquiries, enhance your shopping experience, and maintain business relationships.

4. Cookies

  • Our Site uses cookies to remember preferences, run analytics, and optimise your experience.
  • Most browsers accept cookies by default; you may disable them, but some features may not work correctly.
  • We support Global Privacy Control (GPC) opt-out preferences for targeted advertising.

5. Disclosure of Personal Information

We may share information in the following cases:

  • Service Providers: Vendors helping with payments, delivery, analytics, IT, or customer support.
  • Marketing & Business Partners: To personalise offers or advertising (with consent).
  • Legal Requirements: To comply with laws, enforce our Terms of Service, or protect our rights.
  • Corporate Transactions: In cases of merger, acquisition, or sale of assets.

We do not sell or share sensitive personal information without consent.

6. Third-Party Websites & Links

  • We may provide links to third-party sites. We are not responsible for their privacy or security practices.
  • Information shared on social media or other third-party platforms may be visible to others.

7. Children’s Data

  • Our Services are not intended for children under 16.
  • We do not knowingly collect information from children. If we discover such data, it will be deleted upon request.

8. Security and Retention

  • No system is perfectly secure. While we protect your data, we cannot guarantee absolute security.
  • We retain personal information only as long as necessary to provide services, comply with laws, resolve disputes, or enforce contracts.

9. Your Rights

Depending on your location (UK/EU), you may have rights including:

  • Access / Know: Request details of personal data we hold.
  • Delete: Request deletion of your data.
  • Correct: Request correction of inaccurate information.
  • Portability: Receive a copy of your data or transfer it to another service.
  • Opt-Out of Sale/Sharing or Targeted Advertising: Exercise through GPC or other opt-out tools.
  • Restriction / Withdrawal: Limit processing or withdraw consent.

To exercise any rights, contact support@islavale-london.co.uk. We will respond promptly as required by law.

10. Complaints

  • If unsatisfied with how your data is handled, contact support@islavale-london.co.uk.
  • You may also lodge a complaint with the UK Information Commissioner’s Office (ICO) or local supervisory authority.

11. International Users

  • Your data may be stored or processed outside your country, including by staff or third-party service providers.
  • Transfers outside the EU/UK use recognized mechanisms such as Standard Contractual Clauses to ensure data protection.

12. Contact

For any questions regarding this Privacy Policy or your rights:
📧 support@islavale-london.co.uk

Data Controller: Isla & Vale London